Privacy Policy
Last Updated: September 30, 2026
Crafts Plus DIYs (“Company,” “we,” “us,” or “our”) respects your privacy.
This Privacy Policy explains how we may collect, use, disclose, and protect personal information when you visit craftsplusdiys.com, make a purchase, create or use a customer account, download a product, contact us, subscribe to communications, or otherwise interact with our websites, products, and services (collectively, the “Services”).
Crafts Plus DIYs may also operate products or services under brands including Crafter Digital Designs, Crafted Central, and other brands owned or operated by Crafts Plus DIYs.
Please read this Privacy Policy carefully.
1. INFORMATION WE MAY COLLECT
The information we collect depends on how you interact with our Services.
Information You Provide Directly
We may collect information you voluntarily provide, including:
Name
Email address
Telephone number
Billing address
Customer or checkout address
City, state, ZIP code, and country
Account information
Order information
Customer-support communications
Reviews, comments, testimonials, or feedback
Marketing preferences
Information you submit through forms, surveys, promotions, or other features
Order and Transaction Information
When you make a purchase, we may receive information relating to your transaction, including:
Products purchased
Order date and amount
Transaction status
Payment method type
Billing information
Refund or dispute information
Other information necessary to process or maintain transaction records
Payment-card information is processed through third-party payment providers.
We generally do not need to directly store your complete payment-card number in order to process purchases through those providers.
Digital Product and Account Information
When you purchase or access digital products, we may collect or maintain information such as:
Products purchased
Download or access history
Customer account activity
Order history
Digital-delivery status
Login or verification activity
Information related to licenses, memberships, subscriptions, or product access where applicable
Device and Usage Information
When you use our website, certain information may be collected automatically, including:
IP address
Browser type
Device type
Operating system
Pages viewed
Referring pages or websites
Date and time of visits
Website interactions
Approximate geographic information derived from IP address
Cookie or similar technology identifiers
2. HOW WE COLLECT INFORMATION
We may collect personal information:
Directly from you
Automatically through your use of our website
Through cookies and similar technologies
Through ecommerce, CRM, email, payment, analytics, or digital-delivery providers
From service providers that help us operate our business
From other sources where permitted by law
3. HOW WE USE PERSONAL INFORMATION
We may use personal information for purposes including:
Processing and managing orders
Delivering digital products
Providing customer accounts and product access
Processing payments
Providing customer service
Responding to questions and support requests
Confirming transactions
Managing refunds and payment disputes
Detecting or preventing fraud, abuse, and unauthorized transactions
Maintaining transaction and business records
Calculating or administering applicable taxes
Enforcing product licenses and our Terms of Service
Sending transactional emails or messages
Sending marketing communications where permitted
Improving our website, products, and Services
Understanding how customers use our website
Measuring website and marketing performance
Maintaining the security and integrity of our Services
Complying with legal, tax, accounting, or regulatory obligations
Establishing, exercising, or defending legal claims
We may also use information for other purposes disclosed to you when the information is collected.
4. PAYMENT PROCESSING
Payments may be processed through third-party payment processors, such as Stripe or other payment providers made available through our checkout system.
Those providers may collect and process payment-card information, billing details, transaction information, fraud-prevention information, and other information necessary to process your payment.
Their handling of your information is also governed by their own privacy policies and terms.
Crafts Plus DIYs may receive transaction information from payment providers, but payment-card processing is performed through the applicable payment provider.
5. COOKIES AND SIMILAR TECHNOLOGIES
We may use cookies, pixels, tags, local storage, and similar technologies to operate and improve our website.
These technologies may be used to:
Keep website features working
Remember preferences
Maintain shopping-cart or checkout functionality
Understand website traffic and usage
Measure marketing performance
Detect fraud or security concerns
Improve customer experience
Some cookies are necessary for website functionality, while others may support analytics, advertising, or performance measurement.
Your browser may allow you to block or delete certain cookies. Disabling cookies may affect the functionality of some portions of the website.
Where required by applicable law, we will provide additional choices or consent mechanisms regarding cookies or similar technologies.
6. ANALYTICS AND ADVERTISING TECHNOLOGIES
We may use third-party analytics or advertising technologies to better understand website traffic, measure marketing performance, and improve our Services.
These tools may collect information such as:
IP address
Browser or device information
Pages viewed
Website interactions
Referral information
Cookie or advertising identifiers
Depending on the tools enabled on our website, these providers may include services such as Google Analytics, Meta technologies, or similar platforms.
The information collected by those providers is also subject to their respective privacy practices.
7. EMAIL COMMUNICATIONS
We may send transactional emails concerning:
Orders
Payment confirmations
Digital downloads
Account access
Customer-support requests
Security notices
Changes affecting purchased products or Services
Transactional messages may be sent when necessary to provide a product or Service you requested.
If you subscribe to marketing emails, we may also send promotional messages, product announcements, educational content, special offers, or other marketing communications.
You may unsubscribe from marketing emails by using the unsubscribe link included in those messages.
Opting out of marketing emails does not prevent us from sending necessary transactional or service-related communications.
8. TEXT MESSAGE COMMUNICATIONS
If you voluntarily consent to receive SMS or MMS messages from us, we may use your telephone number to send communications consistent with the consent you provided.
Messages may include transactional information, reminders, customer-service communications, abandoned-cart messages, promotional messages, or other communications depending on the applicable program.
Consent to promotional text messaging is not a condition of purchase.
Message and data rates may apply.
You may opt out of applicable text-message programs by replying STOP to a message or following other opt-out instructions provided with the program.
We do not sell your mobile telephone number to third parties for their independent marketing purposes.
Additional SMS terms presented when you enroll in a particular program may also apply.
9. HOW WE MAY DISCLOSE INFORMATION
We may disclose personal information when reasonably necessary to operate our business and provide our Services.
Service Providers
We may disclose information to companies that perform services on our behalf, including providers of:
Website hosting
Ecommerce and checkout services
Customer relationship management systems
Payment processing
Digital-product delivery
Email delivery
SMS communications
Customer support
Analytics
Advertising and marketing technology
Fraud prevention
Data storage and security
Accounting, tax, legal, or professional services
These providers may access personal information only as necessary to perform services for us or as otherwise permitted by their agreements and applicable law.
Legal and Safety Purposes
We may disclose information when reasonably necessary to:
Comply with applicable law or legal process
Respond to lawful government requests
Protect our legal rights
Investigate suspected fraud
Protect customers, the public, or our Services
Enforce our Terms of Service or product licenses
Respond to payment disputes or chargebacks
Business Transactions
If all or part of our business is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, personal information may be disclosed or transferred as part of that transaction, subject to applicable law.
10. SALE OF PERSONAL INFORMATION
We do not sell personal information to third parties for monetary compensation.
Certain privacy laws may define terms such as “sale,” “sharing,” or “targeted advertising” more broadly than an ordinary sale for money.
If our use of advertising or analytics technologies becomes subject to a law that provides applicable opt-out rights, we will provide the choices required by that law.
11. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:
Provide purchased products and Services
Maintain customer and transaction records
Provide customer support
Administer licenses or accounts
Comply with tax, accounting, legal, or regulatory requirements
Resolve disputes
Prevent fraud
Enforce our agreements
Different categories of information may be retained for different periods.
When information is no longer reasonably necessary, we may delete, anonymize, or otherwise dispose of it in accordance with our practices and applicable law.
12. DATA SECURITY
We use reasonable administrative, technical, and organizational measures intended to protect personal information from unauthorized access, disclosure, alteration, loss, or misuse.
We also rely on third-party platforms and service providers to operate portions of our Services.
No internet transmission, electronic storage system, website, or service can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security.
You are responsible for protecting passwords, account credentials, and devices used to access your purchases or accounts.
13. YOUR PRIVACY CHOICES
Depending on your relationship with us and applicable law, you may have choices regarding your personal information.
You may:
Unsubscribe from marketing emails
Opt out of applicable SMS marketing
Update certain customer or account information
Adjust browser cookie settings
Contact us regarding access to or correction of certain personal information
Request deletion of certain personal information where applicable
We may need to retain certain information despite a deletion request when reasonably necessary or legally required for matters such as transaction records, taxes, fraud prevention, dispute resolution, legal compliance, or enforcement of agreements.
14. STATE PRIVACY RIGHTS
Residents of certain U.S. states may have additional privacy rights under applicable state law.
Depending on the law and whether it applies to Crafts Plus DIYs, these rights may include the right to:
Request access to personal information
Request correction of inaccurate personal information
Request deletion of certain personal information
Request information concerning categories of information collected or disclosed
Receive certain personal information in a portable format
Opt out of certain forms of sale, sharing, or targeted advertising where applicable
Appeal certain privacy-request decisions where required
Not every state privacy law applies to every business, and the availability of a particular right depends on applicable legal requirements.
If you would like to submit a privacy request, please contact us through our Contact Page.
We may need to verify your identity before processing certain requests.
We will not unlawfully discriminate against you for exercising an applicable privacy right.
15. CHILDREN'S PRIVACY
Our website and products are not directed to children under the age of 13, and we do not knowingly collect personal information directly from children under 13.
If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.
If you believe a child has provided personal information to us, please contact us.
16. THIRD-PARTY WEBSITES AND SERVICES
Our website or products may contain links to third-party websites, applications, software, or platforms.
We do not control the privacy practices of those third parties.
For example, customers may interact with third-party services such as payment processors, Canva, social-media platforms, or other software providers.
You should review the privacy policies of third-party services you use.
17. RELATED BRANDS AND SERVICES
Crafts Plus DIYs may operate products, memberships, websites, or Services under additional brand names, including Crafter Digital Designs and Crafted Central.
Additional or supplemental privacy notices may apply to a particular membership, platform, product, or Service where expressly stated.
Where no separate notice applies, this Privacy Policy governs personal information collected by Crafts Plus DIYs through the Services covered by this policy.
18. DO NOT TRACK AND PRIVACY SIGNALS
Some browsers provide “Do Not Track” or similar privacy signals.
Because there is not a single universally implemented standard for all such signals, our website may not respond to every browser-based privacy signal in the same manner.
Where applicable law requires recognition of a legally recognized opt-out preference signal, we will handle such signals as required by applicable law.
19. INTERNATIONAL USERS
Our ecommerce store is currently intended primarily for customers located in the United States unless otherwise stated.
If you access our website from outside the United States, information you provide may be processed in the United States or in other locations where our service providers operate.
You are responsible for complying with laws applicable to your own use of the website.
20. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our business, products, technology, service providers, or legal requirements.
When we update the policy, we will revise the “Last Updated” date at the top of this page.
The current version will be available on our website.
21. CONTACT US
If you have questions about this Privacy Policy, our privacy practices, or a privacy request, please contact us through our Contact Page.
Crafts Plus DIYs
United States
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