Last Updated: September 30, 2026

Thank you for shopping with Crafts Plus DIYs. We want you to understand exactly what you are purchasing and what to expect if you experience a problem with your order.

Because our store primarily sells digital products that are delivered electronically and cannot be physically returned, our refund policy differs from the return policies commonly used for physical products.

Please review this Refund Policy before completing your purchase.

1. DIGITAL PRODUCTS

Unless a product listing expressly states otherwise, products sold through Crafts Plus DIYs are digital products.

Digital products may include, but are not limited to:

• PNG and other digital design files

• Digital artwork and graphics

• Canva and other editable templates

• Printables

• Digital planners, journals, worksheets, and guides

• Mockups

• Prompt collections

• Digital bundles

• Private label rights (“PLR”) products

• Educational resources

• Courses, workshops, or downloadable training materials

• Other electronically delivered content

No physical item will be shipped for products identified as digital products.

2. DIGITAL PRODUCT SALES ARE GENERALLY FINAL

Because digital products may be made available for immediate access, download, copying, or use after purchase, digital product sales are generally final and non-refundable once access to the product has been provided, except as specifically described in this policy or as otherwise required by applicable law.

Before purchasing, please carefully review:

• The product description

• Included file types

• Product dimensions or specifications

• Software requirements

• License terms

• Preview images

• Any required third-party applications or accounts

Purchasing the wrong product, changing your mind after purchase, or failing to review the product description generally does not qualify for a refund.

3. DUPLICATE PURCHASES

If you accidentally purchase the exact same digital product more than once, please contact us within 7 days of the duplicate purchase.

After verifying the duplicate transaction, we may refund the duplicate charge to the original payment method.

This exception applies to accidental duplicate purchases of the same product and does not apply to separately purchased products, bundles, licenses, upgrades, or similar products.

4. DEFECTIVE, CORRUPTED, OR INCORRECT FILES

If a purchased file is corrupted, incomplete, materially defective, or different from the digital product identified in your order, please contact us within 7 days of purchase.

Please provide your order information and a description of the problem.

We will first make reasonable efforts to correct the issue by providing assistance, a corrected file, replacement access, or another appropriate solution.

If we are unable to provide the product you purchased or correct a verified product defect, we may issue a refund when appropriate.

A refund is not automatically required when a technical problem can reasonably be corrected by providing a replacement file, corrected download, or customer support.

5. DOWNLOAD OR ACCESS PROBLEMS

Not receiving an email, losing a download link, or experiencing difficulty accessing a file does not automatically make a purchase eligible for a refund.

If you experience an access problem, please contact us so we can attempt to restore access or provide the appropriate download information.

You are responsible for:

• Providing a valid email address at checkout

• Checking spam, junk, promotions, and similar email folders

• Maintaining access to the email account used for your purchase

• Downloading and saving your files

• Maintaining appropriate backups of downloaded products

We do not guarantee indefinite hosting or permanent download access unless expressly stated in the applicable product listing.

6. SOFTWARE AND COMPATIBILITY

You are responsible for verifying that you have the software, equipment, device, account, or technical capability required to use a product before purchasing it.

A refund will generally not be issued because:

• Your software does not support the purchased file type

• Your device cannot open the file

• You do not have the required application or subscription

• You do not know how to use the required software

• Your printer, cutting machine, heat press, or other equipment is incompatible

• A third-party platform changes its features, pricing, interface, or compatibility

• You expected functionality that was not stated in the product description

If you are uncertain about compatibility before purchasing, please contact us before completing your order.

7. CANVA AND EDITABLE TEMPLATES

Some products may require Canva or another third-party platform.

Customers are responsible for maintaining any account, subscription, software, or third-party service required to use the purchased template.

Unless the product itself is materially defective, refunds will generally not be issued because:

• You do not have a Canva account or other required account

• You do not have access to Canva Pro features used by a template

• Canva or another third-party platform changes its features or interface

• You experience a third-party service outage

• You are unfamiliar with how to edit a template

• Your device or browser does not properly support the third-party platform

If the template link or file supplied by Crafts Plus DIYs is defective, please contact us so we can attempt to correct the problem.

8. COLORS, PRINTING, AND PRODUCTION RESULTS

Variations in printed or manufactured results are not generally considered product defects.

Colors and final results may vary due to factors including:

• Monitor or device displays

• Printer settings

• Color profiles

• Ink

• Paper

• Fabric

• Sublimation or transfer materials

• DTF or DTG production

• Cutting equipment

• Heat, pressure, or pressing technique

• Substrates

• Third-party production services

Customers are responsible for performing appropriate test prints or test production before completing large or commercial orders.

9. CUSTOMIZATION AND CUSTOMER EDITS

We are not responsible for errors introduced after a customer edits, resizes, recolors, converts, compresses, modifies, exports, or otherwise changes a digital product.

Refunds will generally not be issued for problems caused by customer modifications or use of third-party software.

10. ACCIDENTAL PURCHASES AND FAILURE TO REVIEW THE LISTING

Because digital products may be delivered immediately, we generally cannot provide refunds for accidental purchases once digital access has been provided.

This includes purchases made because a customer:

• Did not read the product description

• Mistook a digital product for a physical product

• Purchased the wrong file format

• Purchased the wrong size or version

• Already owned a similar product

• Changed their mind after purchase

Product listings and checkout notices are provided to help customers understand what they are purchasing before completing an order.

11. UNAUTHORIZED OR FRAUDULENT TRANSACTIONS

If you believe your payment method was used without authorization, contact us as soon as possible.

We may request information reasonably necessary to investigate the transaction.

Verified unauthorized transactions will be handled in accordance with applicable law, payment-processor requirements, and the circumstances of the transaction.

Nothing in this policy limits rights you may have under applicable law regarding unauthorized payment-card transactions.

12. CHARGEBACKS AND PAYMENT DISPUTES

If you experience a legitimate problem with your purchase, we encourage you to contact us before initiating a payment dispute so we have an opportunity to address the issue.

We reserve the right to provide payment processors or financial institutions with order records, digital-delivery records, account activity, communications, applicable policies, and other relevant transaction information when responding to a payment dispute.

Fraudulent or abusive payment disputes may result in restriction of future purchases or access to our Services, to the extent permitted by law.

Nothing in this section prevents you from exercising rights available to you under applicable law or your payment-card agreement.

13. PRODUCT-SPECIFIC REFUND TERMS

Certain products, memberships, subscriptions, courses, services, promotional offers, or other purchases may include refund terms that differ from this general Refund Policy.

When a product page or written offer clearly provides specific refund or cancellation terms, those product-specific terms will apply to that purchase.

14. FUTURE PHYSICAL PRODUCTS

Our current online store primarily offers digital products.

If Crafts Plus DIYs offers a physical product in the future, the applicable product listing will identify it as a physical product and will provide any relevant shipping, return, exchange, cancellation, or refund terms.

This digital-product Refund Policy should not be interpreted as promising return rights for future physical products.

15. REFUND METHOD

When a refund is approved, it will generally be issued to the original payment method used for the transaction.

Processing times after a refund is issued may vary depending on the payment processor, card issuer, or financial institution.

We do not control how quickly a financial institution posts an approved refund to your account.

16. LEGAL RIGHTS

Nothing in this Refund Policy excludes, restricts, or waives any consumer right that cannot legally be excluded, restricted, or waived under applicable law.

Where applicable law provides rights that conflict with this policy, applicable law will control.

17. CHANGES TO THIS REFUND POLICY

We may update this Refund Policy from time to time to reflect changes in our products, business practices, technology, or legal requirements.

The current version will be posted on this page with an updated revision date.

Unless otherwise required by law, changes apply prospectively from the date they are posted.

18. CONTACT US

If you experience a problem with a purchase or have questions about this Refund Policy, please contact us through our Contact Page.

When contacting us about an order, please provide the email address associated with your purchase and any available order information.

ACKNOWLEDGMENT

By completing a purchase, you acknowledge that you have had an opportunity to review this Refund Policy and understand that digital products are generally non-refundable once digital access has been provided, except as stated in this policy or required by applicable law.

Crafts Plus DIYs
United States